Refund policy

Return & Refund Policy

At Solario, we want you to be satisfied with your purchase. If there’s an issue with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must:

  • Be unused and in their original condition
  • Have no visible signs of wear, damage, or alteration
  • Be returned in the original packaging whenever possible

We do not accept returns for:

  • Items that have been used extensively, damaged, or altered after delivery
  • Digital products or downloadable content (if applicable)
  • Final sale or clearance items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

If your claim is approved, we will provide either a replacement or a full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged or defective

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method within 5–10 business days.
  • Processing times may vary depending on your payment provider or bank.

Please note:

  • Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Exchanges

We currently only offer exchanges for damaged or defective items.

If you would like an exchange for the same item, please mention this when you contact us about the issue.

How to Start a Return

To request a return, refund, or exchange, please contact us at:

Please include:

  • Your order number
  • The reason for the return or exchange
  • Any supporting photos if the item is damaged or incorrect

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Downloadable or digital products
  • Clearance or final sale items
  • Used or damaged items not caused during shipping

Policy Updates

Solario reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any changes will be posted on this page with an updated effective date.

If you have any questions about this policy, please contact us at: