Shipping policy

SHIPPING POLICY

Thank you for shopping with Solario. We’re committed to delivering your order as quickly and safely as possible.

Free Shipping

We proudly offer free shipping on all orders worldwide.

Order Processing Time

- All orders are processed within 2–3 business days after your order is placed.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During periods of high order volume, processing times may be slightly delayed.
- If there is a significant delay with your order, we will contact you via email.

Shipping Times

Once shipped, orders typically arrive within:

- 5–15 business days for most destinations

Please note:

- Shipping times are estimated and not guaranteed.
- Delivery times may vary depending on your location and carrier availability.

Shipping Confirmation & Tracking

- Once your order has been shipped, you will receive a shipping confirmation email.
- If tracking is available, your tracking number and a link to track your package will be included.
- Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Solario is not responsible for:

- Delays caused by incorrect or incomplete shipping information
- Lost packages due to wrong addresses provided at checkout

If you realize there is an error in your shipping address, please contact us as soon as possible. We’ll do our best to update it before your order is processed, but we cannot guarantee changes after fulfillment has begun.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at:

- Email: shop.solario@gmail.com
- Store Name: Solario

We will do our best to assist you in resolving the issue with the shipping carrier. Please understand that shipping delays can sometimes occur due to customs, weather, or carrier issues beyond our control.

Damaged Packages

If your order arrives damaged:

1. Please contact us within 48 hours of delivery.
2. Include photos of the damaged item(s) and the outer packaging.

We will review your claim and work with you to find a suitable solution, which may include a replacement or partial refund, depending on the situation.

Policy Updates

Solario reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Shipping Policy, please contact us at:

- Email: shop.solario@gmail.com